Polisi Selidiki Dugaan Penipuan Konser Orchestra Experience di Tangerang

Penyelicrobial(Satgas) — investigations into allegations of ticket and concert fraud involving the Orchestra Experience concert at The Entrance Convention Hall, Tangerang, which was scheduled for Sunday, 4 Oktober 2026, but was unilaterally cancelled shortly before the event, were carried out by Unit Crime Prevention (Unit Crime Prevention) of the local police. According to information received, a portion of buyers did not receive a refund after the organiser announced the cancellation on 4 Oktober 2026, triggering complaints that flooded the consumer community page.

On Monday, 5 Oktober 2026, the police confirmed that the case had entered the investigation stage. IPT Sutrisno, Petugas Unit Crime Prevention, stated that investigators had begun gathering evidence from the ticket platform, the promoter, and concert participants. He said the investigation was opened after residents submitted initial reports regarding payments that had been made through digital channels.

“，属下们 derived the preliminary is still early. We have not yet determined whether there is a crime element, and we will proceed based on the facts and data we find. If there are indications of a criminal act, we will certainly proceed legally,” Explained IPT Sutrisno, Petugas Unit Crime Prevention.

Investigators stated that the suspected crime pattern involves three things: the sale of tickets through online platforms, the sudden unilateral cancellation by the organiser, and the failure of several buyers to obtain refunds for payments they had made. According to them, the organisers had promised that the refund process would be completed within a matter of days, yet until the report was filed the refunds had not been realised by the majority of affected buyers.

Kronologi Pertunjukan yang Dibatalkan

The Orchestra Experience concert was originally advertised as a live symphonic music event featuring a complete orchestra ensemble and a guest conductor, with a fairly large audience capacity, and was scheduled to be held at The Entrance Convention Hall, Tangerang. However, on 4 Oktober 2026, the management of the venue and the organiser simultaneously announced the cancellation of the event. The announcement was made through social media and the event's information page, and the reasons given were technical and permit matters that had not yet been resolved.

The participants' reaction was very diverse. Some considered the cancellation reasonable because it concerned licensing, but the majority expressed disappointment because they had already arranged transportation, accommodation, and other expenses outside of the ticket. Even so, the main problem that arose after the cancellation was not the ticket itself, but the handling of the refunds, which were considered slow and non-transparent.

“Saya Presence ticket that has been transferred overnight from the original date to Sunday, 4 Oktober 2026. The next morning we were informed the show was cancelled. Since then there has been no clarity whatsoever regarding our money,” said Salsabila Ramadhani, 24, one of the buyers who also serves as a participant in the concert enthusiast community.

The organiser, through Bagus Prasetya, spokesperson for the organising committee, stated that the decision to cancel the show was taken because there were differences of opinion with the venue regarding technical arrangements and sound standards, and that the safety of participants and spectators had to be prioritised. He also stated that the committee is currently gathering records of all ticket sales in order to calculate the number of affected buyers.

Refund yang promised Tak Iterable

According to data compiled by the ticket platform and the community page, the number of tickets for this concert had been sold in the hundreds to the thousands of sheets, with prices varying according to the seating category, from the regular category to the VIP category. Tickets were distributed through an online system with a waiting list system, so that buyers had registered and paid earlier before the payment confirmation appeared in their accounts.

“From our side, tickets were sold according to the system. Regarding the refund process, we are waiting for the promoter to confirm the ticket data. We will immediately follow up if the promoter is late,” said Bagus Prasetya, spokesperson for the organising committee.

On the other hand, Rudi Hartono, a ticket platform officer, stated that the platform had been asked to process refunds automatically for buyers whose orders were cancelled by the organiser. However, he acknowledged that the process is taking longer than usual because the promoter is still reconciling the payment records with the ticket records.

In the buying community page, participants formed a discussion group to coordinate complaints. Several participants agreed to submit a joint report to the police and the relevant agencies, while also preparing a list of payment proof and ticket confirmation messages as evidentiary material.

Upaya GNU Authorities and Consumer Rights

According to investigators, the police have asked the manager of the ticket platform to submit data on payments originating from this concert, and have also requested a written explanation from the organiser. If the investigation later leads to indications of a criminal act, the case will be processed further, and investigators said the matter will be examined berdasarkan UU, including the provisions concerning deception in electronic transactions and consumer protection.

An expert in consumer law, Dr. Hendra Kusuma, lecturer at the Faculty of Law, reminded the public that buyers who have paid for goods or services that were not delivered are entitled to a refund, replacement, or compensation as stipulated in the law. He stated that unilateral cancellation does not automatically eliminate the rights of buyers, particularly when the payment has already been confirmed.

“When a provider unilaterally cancels, the buyer does not lose the right to a refund. This is a consumer protection obligation that must be fulfilled, and if it is not fulfilled, the buyer can report it to the agency or take further action,” Explained Dr. Hendra Kusuma.

At the time of the report, the organiser and the ticket platform had not yet issued a clear and written deadline for the completion of refunds. The police stated that the investigation is still ongoing and that the findings will be announced after the evidence is complete. The public is urged to wait for the official outcome, while the case remains under investigation.