Konser Brian McKnight Dibatalkan, Promtor Kembalikan Dana Tiket 90 Hari Kerja

Promtor MEG Entertain officially announced through its official Instagram account, @megentertain, on Sunday (4/10/2026), that the concert of American R&B singer Brian McKnight titled "A Symphony of Love" in Jakarta, Surabaya, and Medan will not be held in October 2026 as previously scheduled. This decision was made after the concert had already been postponed from its original July schedule to October.

Following the failure of the concert to be held for the second time, the promoter stated its commitment to completing the refund process for all ticket holders. The announcement stated that the promoter apologized and promised to settle the ticket refund process for all buyers.

Tahapan Pengembalian Dana Tiket

The promoter explained a series of stages and requirements that must be followed by ticket holders who wish to file for a refund. In the first stage, ticket holders who have not yet registered can register through the link provided in the promoter's Instagram account. The refund form can be filled in from 3 to 10 October 2026.

"Bagi pembeli yang sudah mengisi formulir sebelumnya, tidak perlu melakukan pengajuan ulang," tulis MEG Entertain dalam unggahannya.

After the registration period, the promoter will then verify and match the refund data that has been submitted. This data verification and matching process will run from 12 to 20 October 2026. The promoter also asked for an extension of 90 working days to complete the entire ticket refund process. The promoter stated that ticket holders who have complaints or further questions can contact them via email.

The announcemen is a follow-up to a series of events that began with the postponement of the concert from July to October 2026. Since the concert finally failed to be held, the promoter finally issued an official announcement regarding the process of returning funds to all ticket holders.

Alasan Pembatalan dan Latar Belakang Jadwal

The "A Symphony of Love" concert was originally scheduled to be held in July and was later postponed to October. After returning to the October schedule, the concert was again confirmed to be cancelled. The promoter's decision to cancel the concert was conveyed directly through its official Instagram account on Sunday (4/10/2026).

Until the promoter's announcement regarding the cancellation and the ticket refund process, ticket holders had been waiting in a state of uncertainty regarding the status of the concert that had been postponed. With the announcement of the cancellation and the stages of the refund process, the promoter finally provided a clear mechanism for ticket holders to obtain their money back.

Nama Raisa Muncul dalam Riwayat Tiket

Di tengah proses pengembalian dana yang masih berjalan, nama penyanyi Raisa disebut dalam beberapa pernyataan pemegang tiket. Sejumlah pihak menganggap nama tersebut berkaitan dengan riwayat pembelian tiket konser yang dibatalkan tersebut. Hal ini memicu perbincangan publik di tengah proses pengembalian dana yang belum tuntas.

Namun, dalam pengumuman resmi yang dipublikasikan, promotor tidak merinci keterkaitan nama tersebut dengan proses pengembalian dana. Promtor MEG Entertain hanya.maps-reduction until three things: the stages of the refund, the verification of data, and the request for an extension of 90 working days to complete the process.

ImPLICATIONs bagi Pemegang Tiket

For ticket holders, there are several things that need to be prepared. First, ticket holders who have not yet registered are advised to immediately complete the registration through the link provided by the promoter before the registration period closes on 10 October 2026. Second, ticket holders who have previously registered do not need to register again, but need to wait for the verification and matching process conducted by the promoter from 12 to 20 October 2026.

Furthermore, ticket holders who need to file complaints or ask questions can contact the promoter via the available email channel. The promoter also asked for an additional 90 working days to complete the entire ticket refund process, so that the ticket refund process will take longer than the registration and verification stages.

Until the entire refund process is complete, the promoter asks for the patience and cooperation of all ticket holders. The concert cancellation decision and the ticket refund process are expected to be the focus of public attention in the coming weeks, especially regarding the verification of data and the completion of the refund process within the additional 90 working days requested by the promoter.